A unique feature of the Contact! database is its ability to store inventory items by type/subtype and its advanced order entry features. Promotions are defined and then assigned to prospective customers so that they can be effectively qualified. Each customer is assigned to as many promotions as desired and account representatives or callers can be assigned as well.
Advanced features allow many options for building a list of customers to call based on promotion, account representative, location and status. After a list of customers is generated, the caller can make note of the call and/or place an order. Order entry uses simple pull-down list boxes to select inventory items and single invoices can be immediately printed or all invoices can be printed by an administrator at the end of the day. The caller can also view previous orders and status.
Report generators are built-in to give full visibility of daily or period activities. Invoices and activity reports by customer, account representative or promotion can be printed or can be queried by an enterprise server accounting system. Order status is tracked within the program and made available to the enterprise server for additional processing.
Contact! has been written to fully track sales and orders for accounting and billing purposes. These important features ensure that the Contact! order entry system can fully be deployed in the enterprise with billing, status and tracking information. Billing and report generation can be done using built-in Contact! functions but the preferred method is to connect to a centralized corporate accounting system for GL, AR, etc. In this manner, AR tracking is reflected back to the Contact! database for account collection status visibility for the telephone operators.
A great deal of attention was paid to multi-user issues and Conatct! is optimized for large workgroups. A beta version is available using an Access format database, which supports up to 255 users. This 255 user version of Contact! has a projected 2nd Quarter 1997 release date. We are also considering supporting Sybase and SQL Server for workgroups larger than 200 and we look to our users and potential customers for feedback on this issue.
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